Q: I'm having a problem logging in. Could you help?
For other users who have had this problem, we've found that it could be because your browser is trying to auto-fill your username and password, and it could have the wrong info. Type in your username and password instead of having it auto-fill and see if that resolves your issue. If that doesn't take care of it, we'd be happy to help troubleshoot some more! Our Customer Support Agents are available M-F 9am-5pm EST. Our number is 800-639-1918.
Q: How do I change my subscription payment method?
A: To change the subscription payment method on your account, click on the person icon in the top right corner, and then click on Account Settings. Then click on the Payment Methods tab, and click on Add Credit or Debit Card, and fill in your card details. Check the “Subscription payment method” box, and then click Add Card to save.
Q: How do I change my subscription plan?
A: To change your plan, you would click on your the person icon in the top right corner, and then click on Account Settings. Then you would click on the Subscription tab, and then click Select Plan underneath the plan that you would like.
Q: How do I change my password?
A: Click on the person icon in the top right corner, and then click on Account Settings. Here, click on the Security tab. Enter your new password and click Save.
Q: How do I integrate another application with REIPro?
A: REIPro has the capability to integrate with other apps using Zapier. To see the possibilities, go to Zapier.com and search for REIPro. Here you can see what the possibilities are when you integrate with other apps. When you set up the integration, you will need an API key from REIPro. To get this, go to your Account Settings. Click on the Advanced tab, and then click the Request API Key. Once you have your API key, you can copy and paste it when prompted by Zapier.
Q: How do I add another user to my account?
A: To add another user, you would click on your person icon in the top corner, and then click Account Settings. Here, click on the Team Members tab and click on Add New User. Once you enter their email address, they will then get an activation email, and will have to click the link in the email to set their password and sign in for the first time.
Q: How do I decide what my users can see on a Team plan?
A: To decide what information you want your users to be able to see and not see, you as the Admin, would click on your person icon in the top right corner and then click on Account Settings. Then you would click on the Team Members tab and click on the pencil icon to the right of the user you want to edit. Scroll down to User Settings and you will see the options that you can manage for each member.
Q: How do I make it so my user can only see the properties he adds? (Only for Team Accounts)
A: To allow a user to only see the properties they add, you would click on your person icon in the top right corner and then click on Account Settings. Here, click on the Team Members Tab. Next you would click on the pencil icon to the right of the users’ name. Scroll down to where you see User settings, and here you can check the box “Show User Records Only” which will allow your user to only see their own properties and direct mail campaigns.
Q: How do I cancel my subscription?
A: To cancel your account, you need to click on your person icon in the top right corner and then click on Account Settings. Here, click on the Subscription tab. On this screen at the bottom is a "Cancel Plan" link. Click on this and it will walk you through closing your account. We are sorry to see you go, and we are able to reactivate your account if you decide to come back to REIPro!
Q: How do I reactivate my subscription?
A: We would be thrilled to have you back! To reactivate a closed account, simply login in with your most recent username and password, and the system will walk you through reactivating your account if it has been less than 30 days since it closed. Or you can give our Customer Support Agents a call at 800-639-1918, M-F 9am-5pm EST, and they'd be happy to get your account back up and running!