Account FAQ's

 Q:  I'm having a problem logging in.  Could you help?

For other users who have had this problem, we've found that it could be because your browser is trying to auto-fill your username and password, and it could have the wrong info.  Type in your username and password instead of having it auto-fill and see if that resolves your issue. If that doesn't take care of it, we'd be happy to help troubleshoot some more!  Our Customer Support Agents are available M-F 9am-5pm EST.  Our number is 800-639-1918.

Q: How do I change my subscription payment method?

A:  To change the subscription payment method on your account, click on your user icon in the top right-hand corner of the screen and click on Account Home. Then click on your billing tab, and click on Add Payment Method, and fill in your card details. Check the “Subscription payment method” box, and then click save. 

Q: How do I change my subscription plan?

A:  To change your plan, you would click on your user icon in the top right corner of the screen and click on Account Home. Then you would click on the Subscription tab, and then click Select Plan underneath the plan that you would like.

Q: How do I change my password?

A:  Click on your user icon in the top right corner and click on Account Home.  Here, right next to where it says User Info, click the link Change Password.  Then you are able to change it and save your new password.

 Q: How do I create a custom property status/lead/contact/buyer type for my users to be able to see and use?

A:  To allow your users to see and use your custom property status, custom lead type, or custom contact or buyer types, you would have to add it to your Global settings. To do this, you would click on your user icon in the top right-hand corner of the screen and click on Account Home. Then you would click on the Global tab, and click on New. Then you would put in the name of the custom property/lead type, and click save. Now your users can see and use the custom type.

 Q: How do I integrate another application with REIPro?

A:  REIPro has the capability to integrate with other apps using Zapier.  To see the possibilities, go to Zapier.com and search for REIPro.  Here you can see what the possibilities are when you integrate with other apps.  When you set up the integration, you will need an API key from REIPro.  To get this, go to your Account Home.  Click on the Advanced tab, and then click the blue Request API Key.  Once you have your API key, you can copy and paste it when prompted by Zapier.

Q: How do I add another user to my account?  (Only for Standard Plus and Team Accounts)

A:  Only the Admin of an account is able to add a user.  To add another user, you would click on your user icon in the top right-hand corner of the screen and click on Account Home.  Here, click on the Users tab and click on Add User.  Once you enter their email address, they will then get an activation email, and will have to click the link in the email to set their password and sign in for the first time.

Q: How do I decide what my users can see on a Team plan?

A:  To decide what information you want your users to be able to see and not see, you as the Admin, would click on your user icon in the top right corner and click on Account Home. Then you would click on the Users tab and click on the pencil and paper icon on the right of the user you want to edit.  Scroll down to User Settings and you will see the boxes that you can check, choosing to allow your user to see pages like the billing tab, additional users, advanced settings, and more.

Q: How do I make it so my user can only see the properties he adds?  (Only for Team Accounts)

A:  To determine what a user can see you would click on your user icon in the top right-hand corner of the screen and click on Account Home. Here, click on the Users Tab. Next you would click on the pencil and paper icon to the right of the users’ name. Scroll down to where you see User settings, and here you can check the box “Show User Records Only” which will allow your user to only see their properties and direct mail campaigns.

Q:  How do I cancel my subscription?

A:  To cancel your account, you need to click on the person icon on the top right corner of the screen and click Account Home in the drop-down menu.  Here in Account Settings, click on the Billing tab.  Now, under the Subscription area, there is a "Close Account" link next to your next billing date.  Click on this and it will walk you through closing your account.  We are sorry to see you go, and we are able to reactivate your account if you decide to come back to REIPro!

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Q:  How do I reactivate my subscription?

A:  We would be thrilled to have you back!  To reactivate a closed account, give our Customer Support Agents a call at 800-639-1918, M-F 9am-5pm EST, and they'd be happy to get your account back up and running!

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